A nasty experience - pigu.lt
Warning. The information contained herein is strictly from my personal experience and the only my personal opinion
Well, ugly is perhaps not entirely appropriate word. In my opinion, basically listing should be called "ugly, rude, pigu.lt sleeping aid." So if you want to buy anything with them without being sure of the brand - personally I suggest kontorėlę around this circle. This record not only want to inform others, but also to show all e.parduotuvėms the need for aid. True, paguglinau, and it seems I'm not alone . And yet here .
It seems there is nothing some untrained child placed, will not release even use e-mail. e-mail templates, text templates and so on.
Poor communication between e-mail. post
There is considerable in the past I wrote two letters - their alleged sounding e-mail. e-mail address: pagalba@pigu.lt - no answer. Today I wrote two more, one of them - the Internet is provided in a slightly different and therefore I am not sure, maybe not the product model? Again I did not receive a response to the first letter, but I got to the second, which looks like this:
Welcome to
The same product: http://www.gaminotojosvetaine.lt/preke
Sincerely,
pigu.lt team
Well force. Just pasikark. This product description, and I have seen on him and wrote letter to do. Thus:
- completely answered the question
- no "Thank you for your interest in our products." When you're just the ploughshare (comparison here), what else is here courtesy?
- fail to find a person. And what if the klaidinati information and so on.? It might go even further, just siuntinėkite customers?
Very bad communication on the phone
This is better - no office hours even failed to raise the handset, get it more than 10 minutes.! So why not provide your phone? I know that seems hard.
Weak interaction Skype
Well, so there, and communicating. Note how the frequency atrašoma. Again, no "please wait at least a few minutes" or so. Such a "please leave your e-mail, to answer your question kompettingas person." Super agility two sentences within 20 minutes ...
[15:19:50] I says: Hello
[15:28:51] pigu.lt.pagalba says: Welcome
[15:29:13] I says: I want to ask if you really http://pigu.lt/kompiuterine_technika/monitoriai/samsung_syncmaster_245t?id=17565 no HDMI?
[15:31:36] I says: Hello?
[15:32:31] I says: hey?
[15:33:59] I says: Is there a living?
[15:36:06] I says:?
[15:38:14] I says:?
[15:40:29] pigu.lt.pagalba says: Due to technical issues, it is desirable to write a query to pagalba@pigu.lt, and you try to respond professionally responsible manager
[16:25:32] I says: is not there never
[16:25:41] I says: where do I go?
[16:47:17] pigu.lt.pagalba says: really have to answer, just at present a lot of letters so the process takes
As Manager of professionally answered already described, we see e-mail. letter. That's today's communication experience. Poor. It is very bad.
PS So what is there ignorant of cloven-hoofed programmed the site? Part of the function is generally not available through mobile browsers (Opera, etc.). And that the dead storage of goods really annoying.
PSS I am subscribed to at least one item, however, failed to fulfill one order, call a week later and said, "do not have the goods."
Addition.
First By the way, coincided, and Dovilė wrote about a similar problem .
Second Here's their help 12:41 (while still calling, where again for 10 minutes, I hear - please wait):
2008 12 16 08:12
Hello,
when I bought it I did not have access to help, just ordered goods. Perhaps that is why I was happy .. But remembered your words :)
2008 12 16 11:12
Entitlements on the mind
2008 12 16 11:12
Oh how I hate the cheap-Art
Anyway I bought a few times, it was just a mess last time, instead of the promised five days I received a package only ~ 10th
But just a happy class service, their friendly page, couriers from siuntos.lt polite, made several telephone from pigu.lt girl asks if everything is alright with the goods.
It is true, and I am speaking on skype with them, support liquid, well, but anyway - at least for some supports
2008 12 16 11:12
And even when they thought to buy, after this post I will never buy. Maybe all of them tom Rekem well, but if you interact with people as the dungeon, is from Prince aprasciausia neirksiu
2008 12 16 04:12
Well, such buyers would call a little fanciful - on a technical device specifications for details of the issues of the shopping center support. Guess helpdesk'as amazon.com or you answer the question? I think, just read the proposed product description, well, best to walk to the paziuret. It's not that I think and know, I was preparing what is to interact with the Amazon helpdesk.
So I wish a little common sense in shaping expectations.
In addition, I think you were the Google Answers Commercial, Intership only 10 minutes, instead of calling to support :))
2008 12 16 05:12
[...] Entry pigu.lt critical of the help system, one person got a call from, perhaps, pigu.lt that I [...]
2008 12 16 07:12
I had my family come with them. Comments not what.
2008 12 17 12:12
The problem is that they not only nesuportina, but also lies in their prices ...
2008 12 17 08:12
Oh, I shop a success.
2008 12 22 12:12
I agree with the posting.
Support'as to be really bad before I wanted to spend a good half of the year there's a lot of money, but they failed to deliver the promise and resolve the problem or callback.
2009 07 28 05:07
Looking for cheap response, because they work for me is getting suspicious, I thought, maybe they've bankruotuoja to deal with the buyer as pradejo.Ir see that no one delivers the goods to me here after 10dienu from the 5th to the promised and without any warning and emotions. word,
I bought twice in a cheap, the first time as normal viskas.Bet second product was ordered on Monday and only got another week 5dieni.Na everything would be like saying everything happens if no one but me to notice that it will be delayed or perhaps completely nebus.Pats This principle of not making calls and did not ask why the product is veluoja.Tai that their delivery to the lottery deadline, and then when you want a cheap atveza.Ar here working style?
2009 10 22 04:10
Nerasynekite nonsenses. Everything there is gerai.Ypac given that Lithuania e-commerce is still in kuriasi.Pirkau of them already for about 7-8 times, everything is normal enough. Courier, too polite, I think siuntos.lt, always call me and agree (as opposed to them) convenient delivery time for Visiting. It should be happy that someone in general, Lithuania is still trying to develop a business, rather than flee abroad.
2010 10 20 09:10
It's okay, do not pay attention to detail.
2010 11 22 12:11
Pigu.lt is Cili business owners. As you know this company without profits not caring more than the customers nor the staff, just a recent example, the decree has left about 100 mothers drowned in a sitting board called the company Cilija. And their macabre marketing campaign, customers identified with the lochs ...
2012 02 15 03:02
Yes, I also had to buy and I was not happy pigu.lt, but I've tried other stores that I liked http://www.itbank.lt store - and the price for the entire computer quite good, certainly, some items are much cheaper than with them. Now that you have so many electronic stores priviso - easy to find yourself right.